Videoconferencing tools may help bridge the communication gap credit unions are currently facing during the coronavirus, but at what cost?
Business continuity has been strained as credit union employees work remotely. To help with that, many management teams have turned to videoconferencing to keep their institutions running and employees informed.
However, the last few weeks have unveiled a host of cybersecurity concerns with the popular video messaging platform Zoom. There have been problems with end-to-end encryption, and hackers have been able to access the webcams of users. As a result, thousands of personal photos and email addresses of users have been exposed. And that's just the tip of the iceberg for Zoom's cyber vulnerabilities.
Despite this, credit unions are still using the software.